Orders and Service FAQ

Can I submit a custom request?

Yes, we provide support to customers with custom requests. Contact us with your specific request, and our team of experts will be in touch.

How long does delivery take?

Your purchase is fulfilled minutes after your order and shipped on the same day. Delivery time typically ranges from 2–7 business days.

What is Glydsphere’s warranty period?

Your new Speaker comes with a one-year limited hardware warranty. If you need help, contact us.

What is Glydsphere’s return policy?

You may return the Speaker within 30 days of purchase, with shipping costs funded by the buyer. You will receive a refund to your original payment method within 15 business days.

Why can’t I hear any sound?

First, check that the Speaker master volume is set at an appropriate level. Then, check that your phone is not in silent mode. For iPhones, check that the switch to the side is not set to orange. Finally, turn up the volume on your phone.